The Hindu 18.08.2009
Online registration of grievances introduced
Staff Reporter
| To ensue speedy disposal of complaints |
— Photo: A. Shaikmohideen 
facility: Minister for Environment, Sports and Youth Welfare T.P.M. Maideen Khan inaugurating the online registration of grievances in Tirunelveli on Monday.
TIRUNELVELI: The Tirunelveli district administration has launched online registration of public grievances submitted during the weekly grievance day meetings being conducted at the Collectorate on every Monday to ensue speedy disposal of complaints.
Since the process has been simplified and decentralised with the software developed by the National Informatics Centre here, the public can register their complaints even at block development office, taluk offices, office of the Divisional Revenue Officers or at the Collectorate, depending on their convenience, and track their grievances with the help of a ‘key number’ being given on registration of the complaint.
As the district administration has connected all government offices here with Tamil Nadu Statewide Area Network (SWAN) and working on providing Internet connectivity to all 425 village panchayats, the petitioners can know the status of their grievances and the replies given in the panchayat itself.
The answer given by the officials concerned will be evaluated by the a four-member team comprising Collector, District Revenue Officer, Project Officer, District Rural Development Agency and Project Officer, Mahalir Thittam, to assess the quality of the solution, which will be available on the Internet for next one year.
Launching the facility, Minister for Environment, Youth Welfare and Sports T.P.M. Maideen Khan opined that the computerisation of grievance disposal would ensure transparency and improve efficiency of the official machinery’s functioning.
Collector M. Jayaraman, on whose initiatives the online system was introduced, appealed to Minister for Information Technology Poongothai Aladi Aruna, to help transforming the Collectorate into a ‘paperless office.’ The ‘project report’ of this innovative exercise would be submitted to the Minister shortly,” Mr. Jayaraman informed.
MLAs V. Karuppasamy Pandian, M. Appavu and N. Maalairaja, Mayor A.L. Subramanian, and Deputy Mayor K. Muthuramalingam participated.
