The Coimbatore Corporation on Tuesday launched a Short Message Service (SMS)-based grievances redress mechanism.

The facility was launched by Mayor S.M. Velusamy and Corporation Commissioner G. Latha in the presence Deputy Commissioner S. Sivarasu and a host of other Corporation officials.

Residents having grievances relating to water supply, street lights, drainage, sanitation, and engineering wings of the Corporation can just send a brief description of the grievance, location, and ward number to 92822-02422.

The message will be processed using a specially designed software.

The message will be sent to the officer concerned with copies to the heads of departments including the Commissioner and Deputy Commissioner. The sender will get a receipt along with a reference number for the complaint.

The Corporation has fixed a time frame for officials concerned to attend to the grievances. The software will generate status reports on daily, weekly basis. This will help the Commissioner and Deputy Commissioner to pull up officials, if needed.

Once the grievance is redressed, it would be updated by the software. This will be communicated to the sender too. The software will be able to process petitions received from the Chief Minister’s cell, at grievances redress meetings conducted by Mayor, District Collector, and Corporation Commissioner besides those received in the form of media reports, by post and by e-mails.