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App receives 4,973 complaints in 15 days, but BBMP fixes just 1,788

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The Times of India       28.12.2017  

App receives 4,973 complaints in 15 days, but BBMP fixes just 1,788

| TNN | Dec 27, 2017, 06:37 IST
The BBMP is considering linking essential services such as khata-related issues to this app. "This may take a couple of months. But the revenue complaints have to come under a service like 'Fix my street' for speedy disposal of files," the mayor said.


The BBMP is considering linking essential services such as khata-related issues to this app. "This may take a couple of months. But the revenue complaints have to come under a service like 'Fix my street' for speedy disposal of files," the mayor said.


BENGALURU: 'Fix my street', the much-hyped BBMP app that promises quick solutions to garbage, pothole and streetlight-related woes via a digital platform, has managed to address just 1,788 of the 4,973 complaints it received in the 15 days since its launch.


The highest number of plaints poured in from outer zones of the city. Bommahanahalli zone tops the list with 1,046 complaints, followed by Mahadevapura (956), RR Nagar (527) and Yelahanka (406). Dasarahalli reported just 183 issues. Bommanahalli could be topping the list as resident welfare associations (RWAs) in the area are known to be very active. As far as the issues are concerned, garbage menace is on top of the pile, followed by potholes and streetlights.

Around 20% of the complaints have been registered under the 'others' category. These are related to stray animals, issues with footpath, mosquito menace, among others. The application, launched on December 11, allows citizens to take pictures of civic issues with their comments and location and upload them. Officials have been given strict deadlines to address them. While uncleared garbage has to be cleared in one day, streetlights have to be fixed in two days and potholes in a week. On the day of the launch, BBMP commissioner Manjunatha Prasad had said if there's any delay in work, officials must give a legitimate reason, failing which they'll have to face action.

Top Comment

App good but fake should be identified and genuine ones immediately attendedRamaswami Narayan

The question many are asking now is whether BBMP was even prepared to take up so many complaints at one go. "It's one of the most citizenfriendly apps. The concept has been well-received by the staff too. Ward-level engineers will have to get used to the system of addressing issues immediately," said M R Venkatesh, engineer-in-chief, BBMP.

"Till now, the engineers got time to get used to the new way of addressing civic woes and updating the user through the digital mode. We are keeping a count of the complaints received and resolved and efforts made to fix them every day. Chief engineers have to come up with explanations for delay in addressing issues. Higher authorities can no longer say they were unaware of a plaint as the grievance-redressal mechanism is now transparent. I'll take up this at the next council meeting," said mayor R Sampath Raj.

GIS mapping to help increase revenue in ULBs

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The Hindu       28.12.2017  

GIS mapping to help increase revenue in ULBs

Urban Local Bodies in the State eligible for grants under AMRUT

By bringing in under-assessed and unassessed properties into its purview with utilisation of satellite property mapping technology, the Department of Municipal Administration is expecting at least a 25% rise in property tax revenue this financial year in the 72 Urban Local Bodies (ULBs) across Telangana.

Highlights and honours

Commissioner and Director of Municipal Administration (CDMA) T.K. Sreedevi said on Wednesday that the increase in revenue would happen without increasing the tax rates. “This is being done without increasing the tax rates, but concentrating on the under-assessed and unassessed properties in municipal areas. We will utilise Geographic Information System (GIS) and satellite mapping technology to ensure all properties are assessed. Already, there was a 14% increase in tax collection amounting to Rs. 42 crore over the base rate so far,” she explained.

Highlighting the Department’s achievements over this year, she said that the Skoch medal was awarded for taking 23 municipal services online. “Land registry can now be done through satellite mapping, while complaint redressal and ease of doing business have been simplified,” she told a media briefing.

Ms. Sreedevi claimed that the emphasis on online services at citizen service centres across ULBs had eliminated the need for middlemen. This was aided by mobile applications like Citizen Buddy, she said.

She took pride in the fact that most ULBs are ready to be declared Open Defecation Free, according to the wishes of the Municipal Administration Minister K.T. Rama Rao and Chief Minister K. Chandrasekhar Rao. Construction of ‘She’ toilets and public toilets through the involvement of self-help groups paid dividends, the director added. “We had a brainstorming session with ULBs about our short-term and long-term priorities as an exercise before going ahead with implementation of plans," said Ms. Sreedevi.

Resource efficiency

Besides, ULBs were also provided the necessary expertise and guidance for reducing wasteful expenditure as well as energy saving. “Almost 3.35 lakh LED lights have been installed, converting it from conventional lightning in 36 ULBs. With another 20,000 street-lights to be retrofit, all ULBs would be equipped with energy efficient streetlights,” she quipped.

The CDMA said ULBs in the State had become eligible for grants under the Atal Mission for Rejuvenation and Urban Transformation (AMRUT) scheme and the 14th Finance Commission due to adherence to audits and efficient financial performance coupled with service-level benchmarks, issuance of certificates and sanitation.

Skill development

The Department was equally focused on providing skill development training to the unemployed urban youth, she said. While emphasis would be on providing soft skills for the IT/ITES industries, it would also train youth to get jobs in the manufacturing sector.

In this light, a memorandum of understanding was signed with the National Small Scale Industries Corporation, said Ms. Sreedevi.

Also, making use of the Centre’s Credit Linked Subsidy Scheme, the CDMA has been trying to dovetail the banks and other financial institutions to provide loans and promote self housing for the low and middle income families with annual income up to Rs. 18 lakh, she concluded.

Emphasis on online services at citizen service centres across ULBs eliminated the need for middlemen. This was aided by mobile applications like Citizen Buddy.

T.K. Sreedevi

Commissioner and Director of Municipal Administration


Poor response to Swacchata App

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The Hindu       27.12.2017  

Poor response to Swacchata App

Survey team coming between January 4 and February 4

With a Union government’s team for Swaccha Survekshan Survey 2018 of cities scheduled to arrive here between January 4 and February 4 next, there is poor response from people for downloading Swachhata App for recording feedback on cleanliness of the city; thanks to the lethargy of Mangaluru City Corporation, which has lagged behind in taking up an intensive campaign to create awareness, especially among youth and others in general.

According to a health section official of the corporation, only 363 persons have downloaded the App till Tuesday. The last date for downloading the App is December 31.

Of the total 4,000 points (or marks) fixed under the survey, 1,400 marks have been reserved for citizens feedback or public opinion recorded by downloading the App.

An equal amount of marks (1,400) have been reserved for documentation by the corporation. Another 1,200 marks have been reserved for direct observations by the team members.

The official said that download of the App by 363 persons could earn the corporation only 150 marks. If the civic body is to earn more points, those who have downloaded the App should record their feedback.

Shashidhar Shetty, a green and social activist, said that activists like him were not aware of the App.

He said that people are not aware of any awareness drive by the corporation to sensitise people.

Mr. Shetty wanted to know how the corporation has used the services of its sanitation ambassador, Tulu drama and comedy actor Naveen D. Padil, in creating awareness on sanitation in the city ahead of the survey.

Agreeing with the views of Mr. Shetty, another social activist Gerald Towers said that a majority of people in the city have not heard about the App and their role in the survey.

The councillors have also not helped in sensitising people, he said.

‘Drive is on’

At a press conference here on Tuesday, Mayor Kavita Sanil and Commissioner of the civic body Mohammed Nazir said that the corporation has taken up a drive and it was on. They appealed that more people should download the App and give their feedback to make the corporation score high rank. But both did not share the details of the awareness drives being carried out by the civic body.

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