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E-Governance

State Urban Local Bodies go online

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The Hindu        12.06.2017  

State Urban Local Bodies go online

Commissioner and Director Municipal Administration T. K. Sreedevi.Nagara GopalNAGARA GOPAL  

Citizens can avail themselves all the 18 essential municipal functions through the portals

A significant development in the third anniversary of formation of Telangana State has been all the 72 Urban Local Bodies (ULBs) going online and in a position to even process the complex building plans under the Development Permission Management System (DPMS) from their respective portals.

From among them, 54 of the urban bodies have even started offering services of all the 18 essential municipal functions like issuance of birth and death certificates, trade licences, tax payments, mutations, occupancy certificates, water connections and the likes.

“Earlier, except for building plan approvals, most of the services were available through the MeeSeva centres. Now, the citizen service centres opened in each municipality can handle these and we are also soon going to link up our payment gateway with the newly launched ‘T-Wallet’,” said Commissioner & Director of Municipal Administration T. K. Sreedevi.

Computer professional

For handling online services, at least one or two trained computer professionals have been posted in each of the ULBs along with personnel taken on outsourced basis for operations.

Training for municipal staff of various wings too has been taken up to familiarise them with functioning through the web.

All these online municipal services are to be further integrated into a mobile app and not only will it be convenient to the citizens for any redressal of complaints, but also these can also be monitored real time from the regional municipal directors’ offices and the head office. A central monitoring unit has been established to track the online complaints and their redressal, the Commissioner explained. Going digital while helping in tracking and prioritising files can also ensure their speedy movement, improve accountability and make the decision making process transparent, she added.

e-office system

The e-office system too put into place earlier this year helps in processing files speedily, keep tab on the number of pending files and implementation status.

Citizens too are to get message alerts on their respective applications status.

While the CDMA has already signed pacts with the SBI and the HDFC Bank for payment gateways for tax collection and fees payment, among others it has now also roped in ICICI Bank into the ambit offering more payment options to the citizens.

Capacity building

Recently, the bank had conducted a day-long training workshop for the municipal staff on aspects like bankable projects in urban infrastructure, app for property mapping for development of land registry, dashboard demonstration, e-governance and rolling out the citizen services centres in all urban centres, among others.

Besides, the bank has also provided skills training to 300 unemployed youths at its academy for courses ranging from three to nine months over the last few months, Dr. Sreedevi added.


IMPROVED CITIZEN SERVICES

Earlier, except for the building plan approvals, most of the services were available through the MeeSeva centres

Urban Local Bodies are also soon going to link up their payment gateway with the newly launched ‘T-Wallet’

For handling online services, at least one or two trained computer professionals posted in each of the ULBs

Training for municipal staff of various wings taken up to familiarise them with functioning through the web

All the online municipal services to be integrated into a mobile app and monitored from the regional municipal directors’ offices

 

Civic body launches app for reporting parking violations

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The Hindu       31.05.2017   

Civic body launches app for reporting parking violations

One click away:North Delhi Municipal Corporation Mayor Preeti Agarwal at the launch of the new Android app to complain against parking violations, on Monday.Shiv Kumar Pushpakar  

People around north Delhi can upload photo or video to register a complaint

People around north Delhi will now be able to lodge complaints related to parking violations in the area with just a click on their mobile phones. The North Delhi Municipal Corporation on Monday launched a one-of-a-kind mobile application, using which users can click pictures and post the parking violations for immediate action by the civic body officials.

GPS to track location

On Monday, North corporation mayor Preety Agarwal launched the application and said that if people find any violations of terms and conditions in any parking lot in their jurisdiction they can take a photo or a video and upload it on their app. As soon as the photo is sent, it automatically identifies the location of the parking lot via GPS.

“We are hoping that this app would be instrumental in regulating the parking lots. Apart from this, people will also be able to get better and transparent services by recognising the terms of the violations such as overcharging, lack of display boards and rate chart etc,” Ms. Agarwal said.

She also said that people will get to know their parking rights, and this service will enable them to participate in nabbing the offenders.

People can also register complaints online on the civic body’s official website —www.northmcd.com/parking. At present the app is available for download onwww.mcdonline.gov.inand the android and iOS versions will be out soon.


To register a complaint, the users first have to click on the ‘Register Complaint’ icon on the app, after which they are guided to a page where they are asked for the details of the complaint along with their personal details.

After uploading the photo or video evidence the complaint will be submitted.

Zone-wise map

An acknowledgement mail is sent to the users soon after, and a unique complaint number is issued to the complainant using which they can track the status of their complaint. The civic body has also made the task easier for the users by uploading a zone-wise parking map.

Along with the complainant, the complaint is also forwarded to the concerned offices of the remunerative projects (RP) cell of the corporation.

In fact, a separate admin panel has been provided for the officers to take action against such complaints, the civic body said.

 

BBMP puts up personal details of pourakarmikas on website

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The Hindu          31.05.2017   

BBMP puts up personal details of pourakarmikas on website

The data, up for a month now, was restricted from public access only by Monday

As the debate over privacy and Aadhaar rages across the country, the Bruhat Bengaluru Mahanagara Palike (BBMP) courted controversy of its own on Monday by putting out personal details of thousands of pourakarmikas on its website. The information was restricted from public access only by Monday evening after a push from the government.

The BBMP put out details such as Aadhaar, ESIC and Provident Fund numbers, date of joining and type of employment along with the pourakarmikas photographs. They said it was done in an effort to bring in transparency over the employment of pourakarmikas in the city and admitted that it was an “oversight.”

According to sources, the BBMP officials were intimated by Monday afternoon that publishing Aadhaar details was in violation of Aadhaar Act, 2016, which expressly prohibits the same. By evening, the details were removed from public access.

Terming the updating of Aadhaar numbers of pourakarmikas as ‘unnecessary’, Mythri K., of Alternative Law Forum, told The Hindu that the BBMP’s effort to put up these details has revealed that problems such as duplication of names, fake names and the names not matching with the ground reality, exist. She said details of 32,000 pourakarmikas in 198 wards had been published on the BBMP website.

Office memorandum

Incidentally, the Ministry of Electronics and Information Technology e-Governance group, in an office memorandum on March 25, asked all chief secretaries of the State and IT secretaries not to publish identity information such as Aadhaar number as it is in clear contravention of the provisions of Aadhaar (Targeted delivery of Financial and Other Subsidies, Benefits and Services) Act 2016. It specified sections 29(2), 29(3) and 29(4) that constitute an offence under sections 37, 40 and 41, punishable with imprisonment of upto three years.

The memorandum came in the light of personal identity or information of residents, including Aadhaar numbers and demographic information collected by various ministries, departments in administration of various welfare schemes, reportedly being published online and made easily accessible on an online search.

One month


Meanwhile, acknowledging that the publishing of Aadhaar details had been an “oversight” on their part, BBMP Commissioner Manjunath N. Prasad said the details had been up on the website for about a month now. “There had been many allegations that the number of pourakarmikas with the BBMP was inflated. So, their names and other details were put up on the site as a step to increase transparency.” Once this came to his notice on Monday, the details were taken off the website. “The Aadhar details will be removed and rest of the information will be put up after that,” he added.

Despite the main link from the website being removed, another link on the website still had details available online. The Commissioner said that he would ensure that the link would be made accessible only to officials.

The UIDAI has also washed its hands of the matter, saying it is the government agency that puts out the details that is responsible. Scores of details have been leaked in this manner. Even a layman can access details through a Google search. This adds to the vast amount of details already leaked online.

Shijil

Free Software Movement, Karnataka

 
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