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E-Governance

GVMC move to track movement of files

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The Hindu         20.03.2014

GVMC move to track movement of files

Special Correspondent

Aim is to track and act on them promptly

Bar-coding the way out:Commissionner M.V. Satyanarayana
Bar-coding the way out:Commissionner M.V. Satyanarayana

To track the movement of files and act promptly on them, the GVMC intends to introduce bar-coding of files.

From the moment the file is created on a subject by the employee concerned, a bar code is attached to it, the file is scanned, and the bar code enters the system.

From then on, at every level, including that of Additional Commissioners and the Commissioner, the procedure is repeated. While clearing the file too, it is followed.

Earlier, a file-tracking system was introduced. But at every level it had to be entered into the system. This led to complaints that it was as good as making entries for every file. In spite of the online tracking followed earlier, finding files proved to be difficult.

While one wing of the corporation maintained that the file had been handed over, the other wing countered it.

“To overcome this, bar-coding will be introduced and the Information Technology wing is working on creating the software required. Implementation process may begin in three weeks,” Municipal Commissioner M.V. Satyanarayana said on Wednesday.

Besides, a record room will be set up at the corporation with a modern compact filing system that can store large number of files.

Bills’ clearance

Delay in payment of bills to contractors has also led to repeated protests.

“Bills for works done used to take up to eight to nine months till about one-and-half years ago,” said Greater Visakha Municipal Contractors’ Association president R. Jagannadham. “Now, after repeated representations, it has come down to three to four months,” he said.

“But, EMD amount of Rs.15 crore for 4,000 to 5,000 works pending for a number of years is yet to be returned,” he complained.

The Municipal Commissioner said though the EMD amount was not much, it was leading to repeated complaints from contractors. Recently, an ‘EMD mela’ was organised and more than 2,000 applications were cleared, paying a total of Rs.60 lakh.

Help Desk

A Help Desk has been set up to help contractors submit their applications with a stamped receipt so as to clear them quickly.

 

GHMC to introduce video conferencing

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The Times of India            15.02.2014

GHMC to introduce video conferencing

HYDERABAD: The GHMC is planning to introduce video-conferencing for interaction between the head office, zonal offices and municipal circle offices, commissioner Somesh Kumar said on Friday. The system is being introduced to reduce fuel costs, he said Kumar. Tenders for setting up the system have been floated and will be finalized soon, he said.

Kumar said the GHMC would also start another call centre number 21111111 from February 17 to receive public grievances. The existing number (155304) would also be in service, he said.

The corporation would also introduce a biometric attendance system in a couple of days as there were allegations that the staff either comes late or does not attend office regularly, Kumar said.

"It came to my notice that some of the employees are not attending office or leaving early on the pretext of office work or meetings. They should record their attendance. If they want to leave the office, they have to write it in the register citing the reason as well," Kumar said.

The commissioner said that with various wings of the corporation facing a staff crunch, orders have been issued to recruit 370 persons on outsourcing basis.

 

Now, send an email directly to HUDA chief

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The Times of India             13.02.2014

Now, send an email directly to HUDA chief

GURGAON: HUDA has opened a new email account to receive complaints from residents. HUDA administrator PC Meena said: "Anyone can mail the complaint at hudagurgaoncomplaints@gmail.com with their details and contact numbers. I will personally access each and every email and monitor the progress." Meena said the emails will be forwarded to officials of the departments concerned. "All the officials have been directed to take action on each complaint in a time-bound manner and send a report to me," Meena added.

The residents have welcomed the decision of HUDA for providing an email facility but they demanded strict monitoring of the complaints. President of sector 5 and 6 RWA Meenu Singh said: "The email facility is good but what about the monitoring of the complaints. The HUDA officials take no action on written complaints, only time will tell as how they handle emails." She agreed that the residents face a lot of problems mostly related to completion certificate and poor infrastructure in the colonies.

There are residents who rubbished the email facility of the HUDA. "I have been mailing the HUDA officials about the complaints we are facing here in sector 56 but no one responds I am sure they just delete it and forget," said Yadram Gupta.

 


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