Urban News

  • Increase font size
  • Default font size
  • Decrease font size
E-Governance


Civic body unveils system to register complaints

Print PDF

Indian Express 08.12.2009

Civic body unveils system to register complaints

The New Delhi Municipal Council (NDMC) has launched a technologically enhanced ‘Interactive Voice Response System’, through which residents of areas under the civic body’s jurisdiction can register their complaints about water supply, electricity, drainage or sewerage online or through SMS/phone calls.

The complaints, say officials, will be addressed quickly on a “priority basis”.

The new system does away with the need to stand in long queues to meet municipal officials and enables the registration of a complaint with the Central Control Room.

With the new system, residents will be able to send a message or call the civic body’s call centre on any of the three phone numbers provided on NDMC’s official website. The three-line phone number is attached to a main computer, monitored by data entry operators from 6 am to 10 pm.

“The IVRS system will allow a resident to get his complaint registered instantly. He can also know the status of the complaint within hours,” an official said.

The types of complaints have been divided into various categories. After a complaint is registered, operators will route it to the heads of the respective departments, who will then forward it to the divisions concerned for immediate action. Once a complaint is attended to, the concerned official will send a report to the head of his department.

After the complaint is registered, the complainant will be given a unique reference number. “When the complaint gets registered, feedback, with details like the department that is handling the complaint, officials looking into it and the time needed to address it will be sent to the residents,” an official said.

“The IVRS system will allow a resident to get his complaint registered instantly. He can also know the status of the complaint within hours,” an official said.

The types of complaints have been divided into various categories. After a complaint is registered, operators will route it to the heads of the respective departments, who will then forward it to the divisions concerned for immediate action. Once a complaint is attended to, the concerned official will send a report to the head of his department.

After the complaint is registered, the complainant will be given a unique reference number. “When the complaint gets registered, feedback, with details like the department that is handling the complaint, officials looking into it and the time needed to address it will be sent to the residents,” an official said.

Last Updated on Tuesday, 08 December 2009 10:59
 

Surat Municipal Corporation launches e-newspaper

Print PDF

Indian Express 03.12.2009

Surat Municipal Corporation launches e-newspaper

The Surat Municipal Corporation (SMC) has launched e-newspaper on its website www.suratmunicipal.org. Chief Minister Narendra Modi had started the Internet newspaper during a visit to the city on Sunday.

It is the first civic body in the state to have an online newspaper. A separate website may be developed later, based on the response. All reports will be posted in Gujarati and English.

SMC Assistant Commissioner C Y Bhatt said, “It was a wish of the Chief Minister to start an e-paper. We will update news daily.”

The portal will provide news relating to the city, business, culture, sports, education and other subjects on Surat.

To get the latest news, the SMC has joined hands with various organisations, like South Gujarat Chamber of Commerce and Industry (SGCCI), industrial associations of Udhna, Veer Narmad South Gujarat University (VSGNU), Sardar Vallabhbhai National Institute of Technology (SVNIT) and Sarvajanik College of Engineering and Technology (SCET).

Also, they plan to get regular press releases from the district collectorate, Surat police and other government offices.

According to Bhatt, all these organisations will send news through emails so that the website could be easily updated.

 

GMC to introduce slew of online services

Print PDF

The Hindu 01.12.2009

GMC to introduce slew of online services

Staff Reporter

GUNTUR: Tired of doing rounds to the Municipal Corporation office to get your building plan approved? Or want to get a birth certificate online? In few months, residents in Guntur can get an instant approval for building plans, D & O Trade Licences and Birth & Death Certificates.

Taking a cue from Municipal Corporation of Delhi (MCD), the Guntur Municipal Corporation is planning to introduce a number of online services for its residents beginning next year. People of Guntur would be able to access a number of services, including a provisional approval for building plans for individual houses within 300 square feet, D & O Trade licences and Birth & Death certificates. “The GMC is already into computerisation and use of IT in a big way. Online access to services would improve the delivery system and lessen corruption. It will also reduce public interface and save valuable time for the residents,” Municipal Commissioner K. Ilambarthi told The Hindu on Monday. The GMC is toying up with the idea of tying up with a software firm, Otive, which have worked for MCD. The Commissioner, who has attended a workshop in New Delhi recently, had a first-hand assessment of the system.

Explaining the working of the system, Mr. Ilambarthi said that an applicant for building plan would have to submit the application online and immediately gets a computer generated provisional certificate and a transaction code. The GMC would have to complete the process of physical verification of plan within 30 days, failing which the final approval is granted. It would be the same procedure for the issue of Birth & Death certificate and D & O Trade Licences.

Last Updated on Tuesday, 01 December 2009 05:02
 

KWA software network to cover entire state soon

Print PDF

The New Indian Express 30.11.2009

KWA software network to cover entire state soon

 

THIRUVANANTHAPURAM: The Kerala Water Authority (KWA) is all set to roll out its hardware and software infrastructure across the State.

The next one year would see entire network infrastructure and software packages being implemented at KWA offices across the State, thus making it the first public utility service to go fully online.

The important software expansion will be of Advanced Billing, Accounting and Collection Utility System (ABACUS), which was implemented in the Thiruvananthapuram Division in January, 2008. Now the consumers can pay water charges in any collection centre under the division. When fully implemented across the State, consumers can pay water charges at any collection centre.

‘’Now it has only consumer billing, covering over 1.8 lakh consumers of the Thiruvananthapuram division. We are adding 10 new modules to the existing ABACUS. This enhanced ABACUS will be the one that will be rolled out to the 192 centres in the State (excluding the centres in Thiruvananthapuram), thus covering over 12 lakh consumers,’’ a KWA official said.

The existing data in the systems in Kochi and Kozhikode Corporations and various municipalities will migrate to the enhanced ABACUS. Another software that will be rolled out is the Complaint Redressal System, which is already in place in the Thiruvananthapuram division. It is being extended to 33 more KWA Revenue Divisions.

The Project Monitoring System software, currently being used for the Japan International Cooperation Agency (JICA) project, will be used for other projects also in future. The modules for Employee Information System and Financial Accounting System are in the testing phase. The hardware roll-out will mainly have the expansion of the network infrastructure. Connectivity will be extended to the 440 offices of the KWA in 202 locations with Kerala State Wide Area Network (KSWAN) as the backbone. Now KSWAN has connectivity up to the block level.

‘’The price bids for the network expansion have already been opened. It will take nearly 10 months for the complete execution of the same. The tenders for server infrastructure and ac-

Last Updated on Monday, 30 November 2009 10:16
 

BBMP's plan approval system to go digital

Print PDF

The New Indian Express 29.11.2009

BBMP's plan approval system to go digital

 

BANGALORE: The tedious process of building plan approval with manual verification will be a thing of the past when BBMP puts a new software in place to ensure plan approval in just 10 days.

To expedite the building plan approval process, BBMP is adopting a new software to digitise planning approval. The software ensures scrutiny of building plans in short time and the approval process will take just 10 days, against the 30 days that it took earlier.

“In the present system, the town planning department functions from all eight zonal offices in the manual verification method. With the implementation of the software, we can cut on the delays and inaccuracies. The system is already adopted in Pune and few other cities. The Confederation of Real Estate Developers Association of India (CREDAI) has agreed to fund the project initially,” said BBMP commissioner Bharatlal Meena, in an interaction programme at the Express office on Friday.

“The process is expected to start functioning in the next 15 days. Public can get the building plan in a digital format and once that is loaded in the system, it will immediately give the details of boundaries and outer boundaries and calculate the floor area ratio (FAR), check setback details, he explained.

“We are in the stage of procuring the software as per our requirement. The staff will be trained in using the software.

Also, BBMP is planning to take the process online in the later stage wherein people can at least submit the plan from their home,” said an official from BBMP's town planning department.

“However, BBMP officials would also go to the construction sites to cross-check the facts after the submission of the plan,” the official added.

HOW IT IS USEFUL

● Engineers who check the details on their computers, do not really have to go through all the designs and drawings because the software checks different aspects of the building plan while applying the rules.

● Anything wrong in the planning can be identified and rectified on the spot.

● Helps reducing corruption and increasing transparency of the scrutiny process.

● The plan approval system through e-governance initiatives will help to check different aspects of the building plan, scrutinise applications and give info about violations, if any.

Last Updated on Monday, 30 November 2009 05:36
 


Page 61 of 67