Deccan Chronicle 14.05.2013
Civic body tracks woes hi-tech way
Chennai: The Chennai corporation that usually faces wrath of residents for its stinking woes is now banking on women with fine communication skills at the newly inaugurated state of art grievance system at the Ripon Buildings on Monday.
The new grievance cell will comprise ten complaint-receiving units and a complaint tracking software manned by women.
However the complaint cell is expected to involve male staff during night shifts. After inaugurating round-the-clock grievance system, mayor Saidai. S. Duraisamy advised the staff mostly women employed on contract basis to be polite while registering complaints.
“We must not expect the public to be cool while lodging a complaint through phone, but the staff must make sure that they maintain a courteous tone in return and ensure early solution for the complaints.”
“The idea of introducing more women employees is to mellow down the agitated callers as the women staff could comparatively provide pleasing replies than their male counterparts”, mayor told Deccan Chronicle.
The objective of re-launching the complaint cell is to increase the capacity of handling more complaints in the wake of city expansion and to improve the efficiency of helpline staff. And for the task we are depending on women for hassle free complaint registration, a senior corporation official said.
The complaints can be lodge by dialling 1913 and residents will be intimated in return through SMS. The complainant will also be informed through the phone about the action taken.
