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E-Governance

Made in Chennai, downloaded worldwide

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The Hindu                       14.04.2013

Made in Chennai, downloaded worldwide

US-based NRIs form majority that obtain birth/death certificates from Corporation.

Non-resident Indians (NRIs) in the United States are the most prolific when it comes to obtaining certificates for births/deaths recorded in Chennai.

As many as 41,300 birth certificates have been downloaded in the US, from the Chennai Corporation’s website, since September 2008.

The Corporation simplified the process of issuing birth and death certificates in 2008 by enabling downloading of the documents free of cost from any corner of the world. The number of death certificates downloaded in the US is 8,350 during the same period.

The number of NRIs availing the service has been increasing every year, an official said. Singapore has downloaded the most number of birth (14,000) and death (2,190) certificates among Asian countries.

The European country with the most downloads is the United Kingdom. As many as 6,820 NRIs in the UK have downloaded Chennai Corporation’s birth certificates and 1,130 have downloaded death certificates. Among the Gulf countries, a large number of persons from the United Arab Emirates have downloaded birth (353) and death (52) certificates.

Births and deaths have been registered, and certificates issued, in all zonal offices by birth and death registrars since January 1991. Computerised birth and death certificates too are issued in the zonal offices.

Those born in the city between 1879 and 1990, however, can get these documents issued only at Ripon Buildings. More than 1.1 lakh births and about 39,000 deaths are registered in the Chennai Corporation every year.

The civic body issues a copy of the birth or death certificate free of cost if the event is registered within 21 days of its occurrence. A late fee is collected from those who fail to register before 21 days.

Beyond 30 days, the order of the Corporation commissioner is required, in addition to the late fee, for registration of birth. If it is delayed beyond a year, the birth is registered based on orders from a judicial or metropolitan magistrate alone.

In such cases, applicants have to spend more than Rs. 2,000 for a certificate because of the legal processes involved.

Efforts are underway to improve recording of births and deaths by creating awareness on timely registration among residents.

Birth and death certificates can be obtained fromhttp://www.chennaicorporation. gov.in/online-civic-services/ birthanddeath.htm.

 

Civic body sets up new call centre to revamp helpline

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The Hindu                     05.04.2013

Civic body sets up new call centre to revamp helpline

Staff Reporter

The Chennai Corporation is finally addressing a long-time grievance — revamping its civic helpline, 1913.

A year after the civic body suspended four officials for their alleged failure to pass on information pertaining to civic complaints, residents are set to get better services as a new call centre will be set up by April 15. As many as 24 personnel will man it.

The new call centre will have 10 personnel working between 6 a.m. and 2 p.m.; eight between 2 p.m. and 9 p.m. and six between 9 p.m. and 6 a.m.

The new system will include a number of facilities for better delivery of civic services. The interactive voice response system (IVRS) will also be updated to suit current needs.

Last April, the Corporation suspended four of its call centre officials after records revealed that after October 25, 2011 a total of 7,660 complaints had been registered by residents but civic officials claimed they had received just 2,490 complaints.

Later, the discrepancy was attributed to a lack of manpower.

Most civic problems called in, relate to the mosquito menace, unsanitary conditions of roads, improper sweeping, encroachments of public property, parking issues and potholes.

 

Metrowater to ramp up online services

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The Hindu                     05.04.2013

Metrowater to ramp up online services

K. Lakshmi

The city’s water agency is gearing up to enhance its online services to cater to the growing number of residents paying their taxes and water charges online.

This month, Chennai Metrowater is planning to implement a system under which customers of any bank can remit their water, sewerage tax and charges through internet banking.

It is currently in the process of appointing a payment gateway service provider.

At present, account-holders of only one private bank are able to use the internet banking facility. Measures are on to tie up with over 50 banks to facilitate more customers to use online services. Residents can also take printouts of previous payments made, which are available on website.

Though online customers contribute to only a small number of the total of 7.35 lakh consumers, including those in added areas, there has been a steady rise in their number over the past few years.

From 8,000 consumers who paid online in 2008-09, the number has increased to nearly 65,000 people now. The water agency believes more consumers will use its online facility once the website is made more consumer-friendly.

In the last fiscal ending March 31, consumers remitted tax and charges to the tune of Rs. 6.83 crore online. About 20,000 additional consumers have sought online services compared to the previous fiscal — 2011-12, during which the water agency received Rs. 4.24 crore through online payments.

Though the project was devised two years ago, negotiations related to transaction fees payable by online customers to their respective banks had delayed the process. Some customers also complain of difficulties in accessing the website to remit tax. Payments across Metrowater office counters continue to be many customers’ preferred choice.

Metrowater officials however said that once the service is improved, such problems will be resolved.

This fiscal ending March 31, Metrowater received water, sewerage tax and charges totalling Rs. 352.74 crore of the total demand of Rs. 425 crore. Residents in added areas paid up to Rs. 10 crore. However, customers in the merged areas pay only water charges as the Chennai Corporation has not started an exercise for property tax assessment as yet.

Officials said it is imperative for the water agency to increase its revenue, as it has been facing a financial crunch for the past few years.

 


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