The Hindu 13.07.2016
95% of complaints to NDMC app resolved
Over 95 per cent of complaints lodged via the New Delhi
Municipal Council’s smartphone app since its launch in March have been
resolved, with sanitation issues being the most common grievances.
As
of Tuesday, a total of 6,401 complaints about civic amenities and
infrastructure had been registered through ‘NDMC 311’, an app available
for Android and iOS phones.
NDMC chairperson Naresh
Kumar said that the civic body was ramping up its citizen outreach
initiatives, including adding new features to the app. On Monday, he
said, an option to lodge dengue-related complaints was added to the app
ahead of the rainy season when the vector-borne disease tends to spread.
So
far, the local body has successfully resolved 6,108 complaints, with
2,005 of them being closed by the complainants themselves, said NDMC
secretary Chanchal Yadav.
She added that complaints
about garbage, debris and other sanitation issues were the most common,
but there was a seasonal pattern.
For instance, right now there were more complaints asking for fumigation against mosquito breeding.
“The
app has allowed us to address issues. In the beginning, we were getting
complaints regarding manholes. After we addressed those, complaints
about manholes have decreased,” said Ms. Yadav.
For
each category of complaint, like electricity or broken roads, there are
different deadlines for resolution. Most complaints are being resolved
in the given time period.
