The Indian Express                26.04.2013

MC now gifts E-Suwidha to residents

After taking major initiatives of launching Android application
‘LMC CRAMAT’ and one-day map passing facility ‘SARAL’ in the past two
months, the Ludhiana Municipal Corporation on Thursday gifted
‘E-Suwidha’ to the residents.

An online portal, E-suwidha is now available on civic body’s
already existing website www.mcludhiana.com and residents can now apply
on this portal for various services like getting TS-1 certificates,
birth/death certificates, getting new water and sewerage connection or
simply lodging a complaint or suggestion in any department.

However, the civic body is still waiting for permission for
monetary transactions. Thus as of now, after getting token number and
time and date from portal, the residents will have to visit the MC
office to pay the required fee.

But certainly the hassle of standing in long queues for
submitting application form is all over now. Unveiling ‘E-suwidha’ at
Zone-D office of MC in Sarabha Nagar on Thursday, Mayor Harcharan Singh
Gohalwaria and zonal commissioner D Isha Kalia demonstrated how a TS-1
certificate will now be applied for within seconds as against the
earlier lengthy procedure.

Kalia called the initiative the brainchild of MC commissioner R K
Verma and said that the team had been working on it for the past few
months.

A look at the E-suwidha portal shows that the whole system has
been divided into three departments: building branch, O&M branch and
house tax branch. While in the building branch, one can apply for
getting sanction for new building plans, under O&M cell ‘new water
connection’ and ‘new sewerage connection’ can be applied for. The house
tax branch gives maximum services such as TS-1 certificate, change of
ownership (death case-registered will), change of ownership (death
case-unregistered will), change of ownership (natural succession) and
change of ownership (court case).

After applying for any of these services, a token number will be
generated by the portal through which the user can track the progress of
his/her application on portal or at MC office. An email will also reach
the user on the email ID provided to confirm the receipt.

Similarly, in the section of ‘Online Complaint Panel’, one can
select particular zone, branch and service and register complaint. A
complete tracking system of complaint/service registered by the user is
also provided on portal. In addition to this, one can also search for
building challans and building reports through separate sections on the
portal.

Coming in another month is the facility of monetary transaction
through portal, courier service and SMS tracking system; the MC has
already applied for all three. “Permissions for payment gateways take
time but we have already applied for it, and in a month, payment through
credit card will start on E-suwidha,” Kalia told Chandigarh Newsline.

“Tenders for another proposed service, which is courier service
in which certificates will reach your home and fee will be collected by
courier company, are ready and will be out soon. SMS tracking of
application is also almost done as we are just waiting for permission
from TRAI, New Delhi (Telecom Regulatory Authority of India) and then
the user will get instant updates of their application via SMS,” said
Kalia. “Opening multiple gateways for convenience of residents is our
only aim.”