The Hindu 29.12.2014
Survey comes up with suggestions for Corpn. to improve services
Survey finds Coimbatore Corporation wanting in quality of services it offers.— File Photo:K. Ananthan
Fifty per cent of residents in the city, who responded
to a survey, said that the Corporation cleaned drains only once in three
months. Nearly 80 per cent respondents said that they suffered water
stagnation. Around 50 per cent residents had said that the civic body
carried out mosquito control measures only monthly and another 24 per
cent said occasionally.
The IC Centre for Governance
and Kumaraguru College of Technology Business School carried out the
survey in all the 100 wards, getting feedback from 13,775 persons. They
had distributed booklets, which sought details on drinking water supply
duration, quality, condition of roads, efficacy of solid waste
management schemes, street lights, mosquito control measures and all
services the civic body provided.
The management
school students and the Centre members asked the respondents to rate
services on a scale of one – five with one being poor and five
excellent.
Mr. Baskar of the Centre said that the
survey had revealed that among the services the Corporation offered, it
fared better in water supply in that 75 per cent respondents said they
were satisfied with the duration of supply and 85 per cent with the
quality of water.
The civic body secured the lowest
score in underground drainage system followed by storm water drainage
facility, both of which were at present available only in the old city
area. The 40 wards that constituted the added areas were to get those.
Mr.
Baskar added that the survey was essential for any organisation such as
the Corporation as it would help understand the needs of people it
served. In this case, the Corporation could channelise its resources so
that it could improve on services or in wards where it had fared poorly.
Based
on the report, the Centre and the business school had also prepared
ward infrastructure index, to throw more light on the each of the 100
wards’ requirements. Sources in the civic body said that they would
utilise the report to better services.