The Hindu 30.11.2013
Answer all calls: Corpn. to officials
The Chennai Corporation has instructed all its officials to answer residents’ calls on their official mobile phones.
According
to a press release, Chief Minister Jayalalithaa has directed the
Coporation to ensure quick response to civic issues reported by
residents. The civic body has already shared mobile phone numbers of its
officials, including chief engineers and superintending engineers,
online. Ward and zonal offices too have displayed mobile numbers of
various officials.
If an official is unable to take
calls from residents, the resident will receive a call later that will
initiate steps towards the resolution of the issue. Residents can also
continue to use helpline 1913 to seek redressal of civic issues.