The Times of India 28.12.2017
Sunitha Rao R | TNN | Dec 27, 2017, 06:37 ISTApp receives 4,973 complaints in 15 days, but BBMP fixes just 1,788
BBMP is considering linking essential services such as khata-related
issues to this app. “This may take a couple of months. But the revenue
complaints have to come under a service like ‘Fix my street’ for speedy
disposal of files,” the mayor said.
BENGALURU: ‘Fix my street’, the much-hyped BBMP app that promises quick solutions to garbage, pothole and streetlight-related woes via a digital platform, has managed to address just 1,788 of the 4,973 complaints it received in the 15 days since its launch.
reported just 183 issues. Bommanahalli could be topping the list as
resident welfare associations (RWAs) in the area are known to be very
active. As far as the issues are concerned, garbage menace is on top of
the pile, followed by potholes and streetlights.
Around 20% of the complaints have been registered under the ‘others’
category. These are related to stray animals, issues with footpath,
mosquito menace, among others. The application, launched on December 11,
allows citizens to take pictures of civic issues with their comments
and location and upload them. Officials have been given strict deadlines
to address them. While uncleared garbage has to be cleared in one day,
streetlights have to be fixed in two days and potholes in a week. On the
day of the launch, BBMP
commissioner Manjunatha Prasad had said if there’s any delay in work,
officials must give a legitimate reason, failing which they’ll have to
face action.
Top Comment
App good but fake should be identified and genuine ones immediately attended
take up so many complaints at one go. “It’s one of the most
citizenfriendly apps. The concept has been well-received by the staff
too. Ward-level engineers will have to get used to the system of
addressing issues immediately,” said M R Venkatesh, engineer-in-chief,
BBMP.
“Till now, the engineers got time to get used to the new way of
addressing civic woes and updating the user through the digital mode. We
are keeping a count of the complaints received and resolved and efforts
made to fix them every day. Chief engineers have to come up with
explanations for delay in addressing issues. Higher authorities can no
longer say they were unaware of a plaint as the grievance-redressal
mechanism is now transparent. I’ll take up this at the next council
meeting,” said mayor R Sampath Raj.
