People around north Delhi will now be able to lodge complaints
related to parking violations in the area with just a click on their
mobile phones. The North Delhi Municipal Corporation on Monday launched a
one-of-a-kind mobile application, using which users can click pictures
and post the parking violations for immediate action by the civic body
officials.

GPS to track location

On Monday, North
corporation mayor Preety Agarwal launched the application and said that
if people find any violations of terms and conditions in any parking lot
in their jurisdiction they can take a photo or a video and upload it on
their app. As soon as the photo is sent, it automatically identifies
the location of the parking lot via GPS.

“We are hoping that this
app would be instrumental in regulating the parking lots. Apart from
this, people will also be able to get better and transparent services by
recognising the terms of the violations such as overcharging, lack of
display boards and rate chart etc,” Ms. Agarwal said.

She also
said that people will get to know their parking rights, and this service
will enable them to participate in nabbing the offenders.

People
can also register complaints online on the civic body’s official website
—www.northmcd.com/parking. At present the app is available for download
onwww.mcdonline.gov.inand the android and iOS versions will be out
soon.

To
register a complaint, the users first have to click on the ‘Register
Complaint’ icon on the app, after which they are guided to a page where
they are asked for the details of the complaint along with their
personal details.

After uploading the photo or video evidence the complaint will be submitted.

Zone-wise map

An
acknowledgement mail is sent to the users soon after, and a unique
complaint number is issued to the complainant using which they can track
the status of their complaint. The civic body has also made the task
easier for the users by uploading a zone-wise parking map.

Along
with the complainant, the complaint is also forwarded to the concerned
offices of the remunerative projects (RP) cell of the corporation.

In fact, a separate admin panel has been provided for the officers to take action against such complaints, the civic body said.