Chennai: The
Chennai corporation that usually faces wrath of residents for its
st­inking woes is now banking on women with fine communication skills at
the newly inaugurated state of art grievance system at the Ripon
Buildings on Monday.

The new grievance cell will comprise ten  complaint-receiving units  and a complaint tracking software manned by women.

However
the complaint cell is expected to involve male staff during night
shifts. After inaugurating round-the-clock grievance system, mayor
Saidai. S. Duraisamy advised the staff mostly women employed on contract
basis to be polite while registering complaints.

“We must
not expect the public to be cool while lodging a complaint through
phone, but the staff must make sure that they maintain a courteous tone
in return and ensure early solution for the complaints.”

“The
idea of introducing more women employees is to mellow down the agitated
callers as the women staff could comparatively provide pleasing replies
than their male counterparts”, ma­yor told Deccan Chro­nicle.

The
objective of re-launching the complaint cell is to increase the
capacity of handling more complaints in the wake of city expansion and
to improve the efficiency of helpline staff. And for the task we are
depending on women for hassle free complaint registration, a senior
corporation official said.

The complaints can be lodge by dialling 1913 and  residents will  be intimated in return through SMS. The complainant will also be informed through the phone about the action taken.