The Hindu 26.11.2013
Corporation gets software to manage civic issues
The Chennai Corporation will commission a comprehensive digital dashboard to manage civic issues using real-time data.
The
civic body has initiated talks with organisations such as IBM, SAP and
Oracle to put in place the digital dashboard, a single screen displaying
problem areas in civic preparedness.
“It is a kind
of abstract of the entire operations of the Chennai Corporation. It will
be a single screen pointing to the problem areas we should concentrate
on, on a particular day,” said an official of the Corporation.
A
public grievance dashboard, for example, may show key performance
indicators related to resolution of civic issues in real time.
Similarly, a civic development works’ dashboard will show key
performance indicators relating to roads, bridges, footpaths, parks,
playgrounds, streetlights, hospitals and stormwater drains developed by
Chennai Corporation.
The official can go down to the
last detail to take specific action in real time. “The digital dashboard
will provide analysis in a simplified manner. More than 95 per cent of
the decisions of the civic body will be made based on information from
the dashboard. It is more of a proactive than reactive approach,” said
the official.
The existing modules cover property tax
management system, works management system, personnel information and
pay roll management system, public grievance redress management system,
asset management system, and trade licences, among others.