The Hindu 14.06.2013
GHMC to come out with new citizen’s charter soon
The government has come out with a draft bill on the citizen’s
charter titled ‘Public Service Delivery Act’ for about 15 departments
including the Revenue and Municipal Administration & Urban
Development.
It has been put up for public discussion and a Government Order on the issue is likely to come out in the next couple of months.
Once
the GO detailing the time scale for various grievances to be taken up
and the onus of responsibility is fixed for the officials concerned, the
Greater Hyderabad Municipal Corporation (GHMC) too will come out with a
new citizen’s charter based on it, said Commissioner M.T. Krishna Babu
in a recent media interaction.
The new citizen’s charter will also
indicate the fines that will have to be paid by the officials concerned
in case of any delay in disposing of an application, undertaking a
service or in redressing a complaint. Once the charter comes into force,
public service delivery commissioners will be appointed at different
levels including a chief grievance redressal officer similar to
Information Commissioners to deal with any discrepancy in the service
and complaints, he added.
State comes out with draft bill ‘Public Service Delivery Act’ which has been put up for public discussion.
