The Hindu 17.12.2013
GVMC staff to cough up penalties
Citizen’s charter being implementedfrom December. 1
With grievances from public increasing over issue of
several certificates, the emphasis on implementation of citizen’s
charter has increased.
With the prospect of having to
pay fine from their pocket in case of delay in issuing certificates in
the prescribed time, employees of various wings are waking up to the
immediacy of the task. A total of 48 civic services come under the
charter.
They had a taste of what lay in store for
them in November. For not meeting the deadline, the fine ran up to Rs.7
lakh towards 1,697 applications that were not addressed on time. Of
them, the majority were from Public Health Department, relating to issue
of birth and death certificates. Shocked by the development, employees
said they had been pending for sometime and had blamed it on the
Samaikyandhra agitation leading to the piling up of applications. “Since
it is the initial period of the renewed implementation, their plea was
accepted,” said an official.
It was decided that the
citizen’s charter will be implemented from December 1 and the fine will
be collected from the employees concerned for not readying it or from
the official if it gets delayed.
In December as of
Monday, a fine of Rs.66,800 is accumulated against the applications. Of
the 421 applications received 292 were disposed of after the due date
and another 129 still remain to be issued.
Going by
the status of Citizen Charter Monitoring System, not even a single
certificate was issued by the due date. For the 292 applications, the
fine was Rs.32,500.
Principal Secretary, Municipal
Administration and Urban Development, and Special Officer of GVMC S. K.
Joshi is firm that the charter should be implemented without any
deviation as it will reduce the number of grievances with people having
to represent several times.
