CHANDIGARH: The municipal corporation's Facebook page is flooded with complaints but the civic body officials don't seem to deem it fit to address these. Neither are these complaints being replied to nor are these being forwarded to the departments concerned as there has been no staff to monitor the account for about a one month now.

The only person who was given the charge of responding to the complaints on the social networking site has now been deputed to do some other computer-related work.

The MC had started the account around two years ago with much fanfare and had made tall claims about things being made simpler for residents as their grievances would be addressed online. In the initial days, the system had worked well but not so any more, with people now not even hesitating to say that the state of affairs is "shameful."

Gurjeet Singh, a resident of Sector 29 said, "Last month I had sent an online complaint related to potholed roads in my area but I haven't received a reply till now. Obviously the problem remains unresolved". Ashish Vohra, a resident of Sector 34 said that the very purpose of starting the account has been defeated as no one replies to people's complaints.

"Whether you send your complaints online or visit the office personally, the fact remains that no one bothers to address your problem," rued Vineet Sharma, a resident of Sector 19.

And even the officers are passing the buck. Joint commissioner, MC, Rajeev Gupta said that as the matter is related to the establishment branch, so additional commissioner, MC, Lalit Siwach is dealing with it and he can't say anything on it. Lalit Siwach, on the other hand said that as the matter is related to the IT cell which is under the joint commissioner's charge, so Gupta is the right person to answer that.