The Times of India                              05.03.2013 

Civic Problem? Click, Upload

LUDHIANA: If you encounter a street light on the blink, a perilous pothole, a garbage dump bang in the middle of the road or an encroachment which has turned into an eye sore, take a shot and upload it on Municipal Corporation (MC) website. Expect the problem to be redressed immediately.

MC has launched a smart phone app for residents to report their grouses. It is called Ludhiana Municipal Corporation Citizens' Reporting and Mapping Tool (LMC CRAMAT). This app can be installed free of cost on any android-based smart phone by downloading it from the Internet. Jaskirat Singh, owner of the IT company that has been hired to develop the software, said through this app, citizens can send pictures and exact locations of any problems anywhere in the city. This application would help the administration in maintenance of the city. It can also improve the city bus service if the loopholes are brought to the notice of the civic authorities. Mayor Harcharan Singh Gohalwaria launched this smart phone application along with some other councillors and the members of the legislative assemblies on Monday
morning.

"The application will allow MC to harness the power of technology that are available in today's smart phones like digital cameras, global positioning system (GPS), Google Maps and wireless Internet which have all been put together in this application. Citizens can easily complain to MC about a problem with details including photos, precise location on the maps and time in just a couple of clicks," said Rakesh Verma, MC commissioner.
Rakesh Verma, MC commissioner, said the users of the application can also select the nature of complaint from 10 different categories and can also type a brief description of their grouse. The application would then automatically upload the complaint to MC server via internet and the resident would get an instant email and SMS with a complaint number. The application would also automatically keep the complainant updated via SMS and email when MC assigns the complaint to an attendant and again when the matter is remedied.

GROUSE

10 categories under which the complaints can be filed are:
Streetlights, water supply or sewage, roads, sanitation, tehbazari, encroachments, horticulture, unauthorized construction, illegal advertisements / boards / hoardings, city bus service

How to Install it

The application is available for download on Google Play Store
Open Play Store in your phone and search for LMC CRAMAT
Click Install button to install it on the android tab or phone
There is also a direct link to the app on www.webrosoft.com

How to Use

One time set up | Once the app is successfully installed, start the app and register yourself by entering your email id, cellphone number and password. You need to follow this step only the first time. Once registered, log in using your email id and password. Once logged in, you can start sending complaints.

How to send complaint

Click "Add" Icon (Camera Starts)
Click Red Camera icon to capture picture.
Select Category of the complaint
Add a brief description
Final submit