The Indian Express     06.08.2013 

Computerise complaint system: CIC to Delhi’s civic agencies

Using its powers under the Right to Information Act, the Commission directed all the three Municipal Commissioners to allocate funds for the purpose.

The case relates to complaints of illegal constructions in Shahdara on which an RTI applicant had sought details of action taken by the municipal corporation.

Not getting satisfactory response from the civic body, the applicant approached CIC which noted that in most cases information on illegal constructions is not provided to the appellant on the grounds that the complaint is not traceable.

"This situation results in more vigorous exercise by the complainants and citizens of the rights given under the RTI Act, thereby causing strain on the scarce resources of the public authority," it said.

Information Commissioner Deepak Sandhu said this unnecessary burden can be reduced by putting in place a computerised system for recording the journey of the complaint from the point of receipt up to its final disposal.