The Times of India          12.08.2013

Now, you can e-mail Mysore Urban Development Authority for info

MYSORE: The Mysore Urban Development Authority (Muda) has gone a step ahead in adopting technology by asking public to send e-mails to get their grievances addressed.

While earlier citizens had to visit the department concerned to obtain any information about their land and other related works, the new venture is expected to make dissemination of information faster.

Public could use e-mail facilities to seek information on building plans, change of land use, master plans, and zonal regulations. "Similarly, for issues related to development of layouts, civil works and basic amenities, the superintendent engineer could be contacted at via e-mail," said Muda commissioner C G Betsurmath.

E-mail IDs of seven department heads of Muda have been provided to public, including a general ID for seeking miscellaneous information.

Speaking to TOI, Betsurmath said that Muda has set up a separate server for the purpose. Heads of each department will check the mails on daily basis and reply to it. "If a mail does not pertain to a particular department, it will be forwarded to the concerned one," he said.

Citing an example, he said if an applicant wants information about the development in progress on an acquired plot or allotted site, the department officials will respond with details that include the progress of the project and the time needed for its completion on e-mail. The commissioner said all the e-mails will be regularly checked and replied to without any delay.

The new development by Muda has been welcomed and accepted by department officials. "We are ready for the change. We have seen the tough times faced by citizens to file a complaint or seek details on land records," said Mahantesh V N, a junior engineer, Muda.