Indian Express 19.12.2009
Soon, register your civic complaints on phone
Private players will be roped in to set up call centres
The Urban Local Bodies (ULBs) are planning to tie up with private players for setting up call centres which would register civic complaints. This was announced during a meeting of Financial Commissioner-cum-Principal Secretary, ULBs, Haryana, Rajkumar with councillors and officials of Haryana Urban Development Authority (HUDA). Mahavir Singh, director, ULBs, was also present during the occasion.
“There is a proposal to tie up with a private company and set up call centres so that residents can get their complaints regarding civic issues registered there. Each call centre will cater to two to five sectors. The proposal has been sent to the Haryana government for approval,” said Rajkumar.
During the meeting, it was also decided that Panchkula will get a new sanitation system which would be the pilot project of the Local Bodies department, Haryana, done with public participation.
“Ward committees under the chairpersonship of ward councillors will be constituted for the purpose,” said Rajkumar.
“Under the present system, sweeping work in different localites is being taken care of contractors while garbage is collected by persons engaged by residents. After the current agreement with the contractor ends on December 31, the garbage collectors would be responsible to keep the area clean and dump the garbage at the proper place. They would be paid Rs 50 extra per month by the Municipal Council and will continue to charge from the residents accordingly,” he added. Later, the councillors put forth their suggestions and grievances.
