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E-Governance

Denizens go online to lodge civic complaints

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The New Indian Express 11.01.2010

Denizens go online to lodge civic complaints


HYDERABAD: Denizens of the Greater Hyderabad Municipal Corporation seem to prefer the online complaints service of the corporation to register their grievances to the other modes of conveying their problems.

One year after launching the service in 2008, the GHMC officials found that the number of online complaints has gone up substantially.

M Rajeswar Rao, Additional Commissioner, Parks and Information Technology (IT), GHMC told Expresso that the GHMC online grievance cell received over 10,000 of the 27,000 complaints registered in 2009. Most of the complaints related to street lighting and drainage.”

“The GHMC receives about 60 complaints a day and at least 40 per cent of the citizens are utilising the online service to complain on various issues,’’ Rajeswar added.

Giving a break-up of categories of complaints, he said 12,295 complaints were lodged regarding streetlights and 7,671 of them had been attended to by the officials concerned while 4,624 cases were pending for various reasons.

About 2,000 complaints related to drains of which 342 were resolved. Of the 1,862 grievances regarding garbage lifting 736 cases were disposed of.

The GHMC started the unified online Public Grievance Redressal (PGR) system as part of its initiative to improve delivery of services to the people. The PGR helps systematic registration of complaints and tracking of their redressal.

The system structures the various types of complaints and provides better problem analysis besides assignment of grievances to the departments concerned.

The system has a provision to display the number of complaints in each department and ward. A complaint ID number gets generated automatically as acknowledgement of a complaint.

The number helps the complainant monitor the official response.

With the GHMC receiving more complaints through Internet, call centre, CSC and e-Seva, the officials are planning to launch a combined toll-free service soon.

Last Updated on Monday, 11 January 2010 10:39
 

Gurgaon residents to log in, connect with civic body

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Indian Express 08.01.2010

Gurgaon residents to log in, connect with civic body

For the tech-savvy residents of the Millennium City who are dissatisfied with the functioning of the one-and-a-half year old Municipal Corporation, but do not have the time to visit the officials concerned, a web portal will soon provide a two-way communication. The Municipal Corporation of Gurgaon (MCG) has been conducting trial runs for its website over the last one month and the site is expected to be launched by this month end.

The officials are withholding the website address for now; it will be announced once the site is “flawlessly” ready, they say.

The site will be bilingual - Hindi and English - where residents can check the ongoing work on house tax payment and updating birth, death and marriage certificates, among others.

For those who do not know where the MCG office is located in the city, the site will give a real-time Google India image to guide the user to the office at Civil Lines from his/her current location.

The MCG has asked a private company (name withheld) to construct the official website. “The Corporation does not have a logo yet. The homepage of the website will have an option where citizens can choose or update logos, after which we will decide on one. They can also interact through blogs, which will be screened and published online. Also, when a citizen writes about a problem on the site and clicks the ‘Submit’ button, he will get to know about the time taken to complete the work and the official who will be in charge of it,” said MCG Commissioner Rajesh Khullar.

The website will also have a personal blog of the commissioner. Since the site will have the option of online payment and other personal details of individuals, MCG officials are making sure they use a private server instead of a public domain, which increases the risk of misuse, said the site’s technical advisor who did not wish to be named. The website will also have a compilation of various Acts and Rules relevant to the MC. It will have a section for news where the public address and press statements will be put up.

“Our aim is to ensure that citizens get information on all ongoing projects at the click of the mouse and do not need to file RTIs. They can sign in and won’t need to update details like date of birth, address, phone numbers every time they want to fill a form,” the MC Commissioner said. The website will have an option for online polling, where people cast their votes for different topics.

Last Updated on Friday, 08 January 2010 12:07
 

KWA to introduce online payment

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The Hindu 07.01.2010

KWA to introduce online payment

Staff Reporter

Scheme to boost water supply in Kochi on the anvil

 


The Minister has called a meeting

on February 2 to discuss the water supply needs

of Kochi.


KOCHI: As part of the modernisation plans of Kerala Water Authority, online system for payment of water charges would be introduced by 2011. The pilot project for the same would begin in Thiruvananthapuram district in April.

N. K. Premachandran, Minister for Water Resources, said this at the inauguration of the Water Adalat held here for the district.

The department is on modernisation drive by introducing Information Technology services in its functioning.

This would enable the department to have a strong system to redress consumer grievances too.

The Minister said that strengthening the water supply in Kochi would be taken on a priority basis.

Two projects

Two major water supply strengthening projects of 280 mld water treatment plant at Kalamassery for water from the Periyar and 100 mld treatment plant at Nettoor from the Muvattupuzha river would help build up the total capacity of water supply to over 600 mld of water.

With the existing supply at 250 mld, much below the demand of over 300 mld, the new projects would take care of the water supply needs of Kochi up to 2040, said Mr. Premachandran.

These projects are part of the HUDCO water supply augmentation plans.

Tendering process for the second phase of the project at Nettoor is already over and construction would begin soon by February.

The Choondi project had managed to bring about relief to Thripunithura and nearby areas, but these measures are not enough to solve the problems of water shortage in a growing city, he said.

The Minister has also called for a meeting of the people’s representatives of the district on February 2 to discuss the water supply needs of Kochi.

Last Updated on Thursday, 07 January 2010 07:01
 


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