The Times of India 05.11.2013
Now, complain box at RMC; 55 ward offices next in line
RANCHI: Citizens having problems in getting their work done from the Ranchi Municipal Corporation, now have a place to lodge their complaints.
A complain and suggestion box was installed at the RMC premises on Saturday where visitors to the civic body can drop any kind of complaint or suggestion in writing.
Deputy mayor Sanjiv Vijayavargiya said, "Hundreds of people come to Ranchi Municipal Corporation (RMC) everyday but have no idea about where to go and whom to contact for the redressal of their grievances. Besides, they don't even get a proper response from officials. Now that a complain box has been put in place, a person facing any kind of problem can write a complaint and drop it in the box and we can then take appropriate action. We are also inviting suggestions from people and will follow them if needed."
It will be the turn of the offices of all the 55 wards next for the installation of a complain box. "People have a host of problems and not all of them can approach the ward councillors. Once the complain box finds a place in ward offices, the councillor will get to know about all the problems in his ward," said Vijayvargiya.
A lokayukta will also be appointed in the RMC office to look into the matters of corruption in the office. The deputy CEO of RMC, S K Lal said, "Appointing a lokayukta in municipal corporations is compulsory under the Jharkhand Municipal Act 2011. The draft for appointment, powers and functions of lokayukta is almost ready and we can expect the appointment of lokayukta by November 15."
After the installation of complain box and appointment of lokayukta, one can expect RMC to be more efficient and corruption free.
Vijayavargiya said, "We have been getting several complaints regarding the rampant corruption and indifferent attitude of RMC employees. This explains why both Lokayukta and complain box were needed. If things go as planned, by next year we can have a corruption-free corporation."
