The Indian Express              04.10.2013

Bogged down by 700 calls a day, MC employees seek more helpline numbers

Employees of Ludhiana MC on Wednesday requested additional commissioner Isha Kalia for more helpline numbers as they are not being able to attend to more than 700 calls in regards to property tax per day. An employee said, "It is impossible to run a helpline with only one number for a city with more than 16 lakh population. Even if we talk for 1-2 minutes, many calls are on wait and its impossible to call them back as new calls keep coming." He added that while they have been asked to attend calls from 9 am to 6pm, they also have been told to manage their usual public dealing duty on chair. Both works cannot be done simultaneously. He added, "We have been told that more handsets will be given. One can call the helpline at 97800-22410 or can call a mobile van service at 97800-10452.