For a system that was introduced for the convenience of customers, the Kerala Water Authority’s (KWA) online payment facility has not been working for the past two days.

Customers across the state were annoyed to find that the webpage failed to download as they clicked on the ‘Online Payment’ link on the authority’s website.

While the KWA homepage and most other links on it were available, the online payment link http:// 210.212.24.30/~kwauser/ online_payment/index.php could not be retrieved.

The reason, KWA officials said, was due to a change in Internet Protocol (IP) address of the data centre which hosts their online payment services.

“The government data centre at the Co-Bank Towers, which hosts our billing services, changed their IP address on Tuesday and that is why the customers are unable to access the payment gateway,” G Sujatha, KWA database administrator, said. 

“KWA received the intimation on Wednesday following complaints from customers,”  Sujatha said.

“A mail has been forwarded to the Centre for Development of Imaging Technology (C-DIT) which maintains the KWA website,”  Sujatha said.

“Services should resume on Thursday,” she said.

“Over 8,000 customers in Thiruvananthapuram, Kollam, Alappuzha, Kottayam and Ernakulam, where the Kerala Water Authority’s digitisation process has been completed, have registered for the online payment facility,” Sujatha said.

Weakened by one of the worst financial crisis it has ever faced, the civic administration is groping in the dark.

The Kochi Corporation has announced that it will turn off ‘unnecessary’ street lights and public  water taps in the city as part of its austerity drive to solve the fiscal crunch.

These measures were met with sharp criticism from both ruling and opposition councillors when announced during a special council meeting.

 In the crucial meeting, the councillors split hairs for five hours on Corporation’s financial health at the end of which the Mayor Tony Chammany announced an austerity drive to cut short the Corporation’s expenditure.

“At present, the Corporation is spending Rs 5 lakh a month towards electricity charges for lighting street lights. A number of these are unnecessary and were put up just to please the residents in the respective area. Many of public taps installed in the city are also unwanted. As part of the austerity drive, a technical committee will be set up to inspect these and the ones that are unnecessary will be removed,” said the Mayor in his reply speech.

In the meeting, councillors across party colours attacked the Mayor and Deputy Mayor B Bhadra. Congress councillor and Development Standing Committee chairman said that at least `30 lakh a day is needed for the smooth running of the Corporation and that it cannot be made out just by switching off street lights.

“The corporation has failed to increase its revenue collection. Finance committee failed to carry out the monthly review of the local body. The Corporation has not implemented projects proposed earlier to overcome the financial crisis,” he said. Opposition councillor Anil Kumar said while the total expenditure has been skyrocketing during the last four years, few has been done to generate income.

 “Starting from 2008-09, the expenditure has been increased from `78 crore to `118 crore, a whooping 60 per cent of which goes to salaries and pension. The income-expenditure disparity is officially `26 crore. And the Mayor is talking about switching off essential utilities such as street lights and public taps,” he said.

However, Deputy Mayor and chairperson of the Finance Standing Committee B Bhadra said strong policy measures will be implemented to tackle the crisis.

 “Measures has been initiated for revenue recovery.  Further drive against illegal construction will continue, which has gained us Rs 3.75 crore until now,” she said.

The Deputy Mayor also asked for the cooperation of all standing committee for the smooth implementation of these measures.