The Indiranagar Shopping Complex, which houses offices such as the Road Transport Office (RTO), railway booking centre, BangaloreOne and Bangalore Electricity Supply Company (Bescom), is one of the busiest centres in the city.

Although it is a one-stop centre catering to the needs of the people residing in and around Indiranagar, basic amenities at this vast shopping complex disappoint.

Problems begin the moment you enter its premises. A group of middlemen hound you, offer their services — obviously not for free — to help people with their insurance or getting a driving licence.

Though the Indiranagar Police Station is just a stone’s throw away from the complex, the middlemen continue to work without any fear.

“I tried my best to get things done on my own but nothing moves here without the help of the middlemen,’’ said N Nagarajaiah who wanted to get a driving licence.

Kempe Gowda, sub-inspector, Indiranagar police station, said they have received several complaints in this regard. “We will take measures to end the middlemen menace,’’ he said.

It stinks

Adding to this problem, several shop owners and people also complain that the toilets here are not fit for use.

“Most of them are either locked or there is no proper water supply and the stench is unbearable. We are forced to use the public toilet situated on the other side of the complex,’’ said a shop owner.

People also complain that the lack of seating facility at the RTO has only resulted in people queuing up for hours.

“I will be more than happy if they can attend to my work without asking for a bribe. It will also be convenient, if they install some chairs or wooden benches for the elderly people who come here,’’ said N Mohankumar, from K R Puram who was standing in queue to get his driving licence.

An engineer from the Bangalore Development Authority (BDA), who looks after the maintenance of the complex, said the complex would soon be demolished to make way for a multistoried building.