The Hindu 15.12.2011
Tirunelveli corporation takes the cyber route
The module will forward grievances to officials concerned
Mayor Vijila Sathyananth on Wednesday formally inaugurated the Public Service Centre, a fully computerised module established in the first floor of the existing administrative building, to receive grievances from the public, record and forward it to the officials concerned for early and appropriate action.
The Public Service Centre will function on all days round-the-clock. Through the toll-free number 1800 425 4656, the aggrieved residents can register their complaints with the Public Service Centre, which will immediately forward the complaint to the nodal and the official concerned for immediate action even as a printer connected to the computer will generate three copies of the complaint for sending the hard copies also to the officials. The complaints will also be registered in the zonal office concerned.
Moreover, a Short Message Service regarding complaints on erratic drinking water supply, accumulating garbage, blocks in underground drainage system, anti-mosquito operations, streetlights, stray cattle, issuing of birth and death certificates, building plan approvals, unclean public toilets, payment of taxes payable to the corporation etc., will also land in the mobile phones of these officials.
“Hence, the officials can never say that they have not received any complaint,” said the technocrats manning the Public Service Centre.
On the registration of the complaint, the complainant will receive a reference number with which he can easily track it in future and know the status of the grievance . Above all, the nature of action taken on the complaint will be forwarded to him through his mobile phone. If the complainant is not satisfied with the quality of the remedial measure, the grievance will be kept pending for further action.
In an attempt to fine-tune this service, Ms. Vijila Sathyanand and Commissioner Ajay Yadav will supervise its functioning directly and the complainants can directly speak to the Mayor and the Commissioner on contacting this service centre.
Another remarkable feature of this system is that those who want to pay the tax arrears can call this centre and express the same. Immediately, the bill collector concerned will be sent to meet the caller with a hand-held gadget to collect the money. Since, the bill collector can hitherto give only the receipt with hand-held gadget for tax collected, the corporation has upgraded this equipment with new software so that the official can also issue the ‘demand note', collect the tax and give receipt on the spot.
