The Hindu 30.11.2013
Answer all calls: Corpn. to officials
The Chennai Corporation has instructed all its officials to answer residents’ calls on their official mobile phones.
According to a press release, Chief Minister Jayalalithaa has directed the Coporation to ensure quick response to civic issues reported by residents. The civic body has already shared mobile phone numbers of its officials, including chief engineers and superintending engineers, online. Ward and zonal offices too have displayed mobile numbers of various officials.
If an official is unable to take calls from residents, the resident will receive a call later that will initiate steps towards the resolution of the issue. Residents can also continue to use helpline 1913 to seek redressal of civic issues.
