The Coimbatore Corporation on Tuesday launched a Short Message Service (SMS)-based grievances redress mechanism.

The
facility was launched by Mayor S.M. Velusamy and Corporation
Commissioner G. Latha in the presence Deputy Commissioner S. Sivarasu
and a host of other Corporation officials.

Residents
having grievances relating to water supply, street lights, drainage,
sanitation, and engineering wings of the Corporation can just send a
brief description of the grievance, location, and ward number to
92822-02422.

The message will be processed using a specially designed software.

The
message will be sent to the officer concerned with copies to the heads
of departments including the Commissioner and Deputy Commissioner. The
sender will get a receipt along with a reference number for the
complaint.

The Corporation has fixed a time frame for
officials concerned to attend to the grievances. The software will
generate status reports on daily, weekly basis. This will help the
Commissioner and Deputy Commissioner to pull up officials, if needed.

Once
the grievance is redressed, it would be updated by the software. This
will be communicated to the sender too. The software will be able to
process petitions received from the Chief Minister’s cell, at grievances
redress meetings conducted by Mayor, District Collector, and
Corporation Commissioner besides those received in the form of media
reports, by post and by e-mails.