The Hindu 10.01.2014
Jal Board goes online for transparency in service
The Delhi Jal Board has gone online to improve water
distribution services in the Capital by uploading the schedule of its
fleet of tankers that will provide water at fixed points in the city.
With
the Jal Board supplying potable water through 800 departmental and
hired water tankers in 22 divisions/zones, the schedule of 20 of those
divisions/zones has been uploaded.
The schedule details the fixed points of water distribution, the time of delivery and a complaint number.
Online complaints
Consumers
can also lodge a complaint on the Jal Board website
(www.delhijalboard.nic.in) or on the Delhi Government website
(http://www.delhi.gov.in/).
“Almost half of these
tankers are GPS-enabled, which helps in tracking the real-time movement
and location of these tankers, thereby improving the distribution
efficiency and increasing transparency and reliability of the Jal
Board’s services,” the statement added.
Schedule
The
Jal Board has also made provisions to monitor the uploading of the
schedule on the website and to provide weekly and fortnightly
compilation of any deviations, which will be reviewed by senior
officials.
“The fixed points for distribution can be
modified in consultation with the residents’ welfare associations, as
and when required. This will ensure there is improvement in the
distribution of the Jal Board’s services,” the statement added.
The entire system of operations will be reviewed by the task force that was set up earlier this week.
