The Pioneer 18.07.2013
Jan Seva Kendras for quality BMC governance
As part of the qualitative city governance initiative, the
State Government on Wednesday asked the Bhubaneswar Municipal
Commissioner and the Bhubaneswar Development Authority (BDA) to start
citizen centric single window Jan Seva Kendras (JSKs) within their
limits to provide essential services and ensure effective garbage
clearance.
In the first phase, as many as 30 JSKs would be set up in the capital
city and the BDA authorities have been asked to provide permissive
possession of the lands for the centers within three months.
While reviewing the implementation of city governance services at the
Secretariat, Chief Secretary Jugal Kishore Mohapatra told the BDA to
locate the JSKs in the core areas of the city and make them visible to
people with quick response system. Besides, he asked the BDA to work out
the details of fund requirement and commission the services within
three months time, official sources said.
Since citizens need information about essential services for the upkeep
and maintenance of their houses and need easily approachable centers to
ay the Government dues and taxes and get different types of
certificates and approvals, Mohapatra emphasized on designated and
dependable centers as only alternative to lodge the complaints and get
them redressed.
“All the citizen centric services can be brought under one roof in the
Jana Seva Kendras to which people can walk in and register their needs
and grievances,” the Chief Secretary said.
Development Commissioner Injeti Srinivas also directed the BDA
authorities to identify locations in market and other public places to
which people generally go frequently.
Emphasizing on effective garbage clearance inside the city, the Chief
Secretary advised BMC Commissioner Sanjeeb Kumar Mishra to work out
proper monitoring and supervision system for looking into service
delivery of agencies awarded with outsourcing contract.
Sources said that the BMC Commissioner had been instructed to designate
one ward officer in each ward and publicize his mobile number to the
residents of that ward so that people can directly contact him to submit
their complains and suggestions. The designated ward officer should be
visible on streets from 7am to 9am so that people can directly interact
with him, he said.
It was decided at the meeting to construct 19 more vending zones. The
Chief Secretary asked the Urban Development Department authorities to
find out strategies for construction and management of public toilets
and night shelters.
