The Hindu 12.06.2017
State Urban Local Bodies go online
Commissioner and Director Municipal Administration T. K. Sreedevi.Nagara GopalNAGARA GOPAL
Citizens can avail themselves all the 18 essential municipal functions through the portals
A significant development in the third anniversary of formation of
Telangana State has been all the 72 Urban Local Bodies (ULBs) going
online and in a position to even process the complex building plans
under the Development Permission Management System (DPMS) from their
respective portals.
From among them, 54 of the urban bodies have
even started offering services of all the 18 essential municipal
functions like issuance of birth and death certificates, trade licences,
tax payments, mutations, occupancy certificates, water connections and
the likes.
“Earlier, except for building plan approvals, most of
the services were available through the MeeSeva centres. Now, the
citizen service centres opened in each municipality can handle these and
we are also soon going to link up our payment gateway with the newly
launched ‘T-Wallet’,” said Commissioner & Director of Municipal
Administration T. K. Sreedevi.
Computer professional
For
handling online services, at least one or two trained computer
professionals have been posted in each of the ULBs along with personnel
taken on outsourced basis for operations.
Training for municipal staff of various wings too has been taken up to familiarise them with functioning through the web.
All
these online municipal services are to be further integrated into a
mobile app and not only will it be convenient to the citizens for any
redressal of complaints, but also these can also be monitored real time
from the regional municipal directors’ offices and the head office. A
central monitoring unit has been established to track the online
complaints and their redressal, the Commissioner explained. Going
digital while helping in tracking and prioritising files can also ensure
their speedy movement, improve accountability and make the decision
making process transparent, she added.
e-office system
The
e-office system too put into place earlier this year helps in
processing files speedily, keep tab on the number of pending files and
implementation status.
Citizens too are to get message alerts on their respective applications status.
While
the CDMA has already signed pacts with the SBI and the HDFC Bank for
payment gateways for tax collection and fees payment, among others it
has now also roped in ICICI Bank into the ambit offering more payment
options to the citizens.
Capacity building
Recently,
the bank had conducted a day-long training workshop for the municipal
staff on aspects like bankable projects in urban infrastructure, app for
property mapping for development of land registry, dashboard
demonstration, e-governance and rolling out the citizen services centres
in all urban centres, among others.
Besides, the bank has also
provided skills training to 300 unemployed youths at its academy for
courses ranging from three to nine months over the last few months, Dr.
Sreedevi added.
IMPROVED CITIZEN SERVICES
Earlier, except for the building plan approvals, most of the services were available through the MeeSeva centres
Urban Local Bodies are also soon going to link up their payment gateway with the newly launched ‘T-Wallet’
For handling online services, at least one or two trained computer professionals posted in each of the ULBs
Training for municipal staff of various wings taken up to familiarise them with functioning through the web
All
the online municipal services to be integrated into a mobile app and
monitored from the regional municipal directors’ offices
